SINCE 2018

Helping mental health practitioners build calm, well-run private practices.

From practice setup to ongoing support, I help therapists streamline systems, manage admin, and create a sustainable private practice.

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My work is guided by one purpose: creating practices that feel calm, organised, and sustainable—so you can stay focused on your clients.

What began as a small independent venture has grown into a specialised service supporting clinical counsellors and private practices. What sets my work apart isn’t just the support I provide, but the care and intention behind it—taking the time to understand each practice and create systems that feel calm, organised, and sustainable.

If this feels familiar, you're not alone

  • You’re holding a full caseload while managing everything behind the scenes and things are feeling a little scattered or overwhelming.

  • Maybe you’re starting your private practice and realising there’s far more than client work — admin, systems, scheduling, emails, billing, marketing, onboarding, and all the details no one prepares you for.

  • You’re ready for your practice to feel more calm, organised, and supported—but don’t have the capacity to get it there on your own.

You don’t have to manage it all on your own. Keep reading to find out more about what services I offer and how I can help.

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Ongoing Practice Support

Helping you maintain a calm, well-run private practice

For established clinicians who want reliable behind-the-scenes support to help manage the operational side of their practice.

Ongoing support can include client communication, systems management, documentation organization, and maintaining the administrative structure that keeps your practice running efficiently.

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One-time Launch Support

Everything you need to launch your private practice

For clinicians who are starting or restructuring their private practice and want their systems set up properly from the beginning.

This includes support with practice management systems, client intake processes, billing setup, documentation, and foundational workflows so your practice can operate smoothly from day one.

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Testimonials

  • "Ironically, writing this testimonial took longer than it should have because I didn't have Gemma to help... Working with Gemma has genuinely saved my sanity. What started as “just getting help with admin” quickly became having someone I could completely trust to keep things moving, organized, and under control. Hiring Gemma has profoundly improved my business systems and my well-being. If you are like me and can't imagine adding one more thing to your to-do list, hire Gemma. Trust me, things will improve faster than you can manage alone."

    Alison Holland, MSW, RSW,

    Clinical Director, Watermark Counselling

  • "Gemma has been an absolute pleasure to work with. She has been an integral part in the growth of my counselling clinic. I truly can say that I could not have gotten to where I am, and could not do what I do without her. She is well versed in the ins and outs of private practice, booking, billing, charting systems, file management, confidentiality, marketing, social media, website updates, managing insurance and licensing and much more. She is competent, super-efficient, and to top it all off, a warm and lovely human being. I could not recommend her services more."

    —Liana Yip, MA, MCP, RCC-ACS

    Clinical Director, Liana Yip Counselling

  • "Gemma was an integral support as I set up my own practice and continues to be an incredible ongoing admin support to my business. Gemma is highly familiar with the practice of counselling in BC. She assists me with a wide range of tasks including branding, website design, Jane set up and much more. Because Gemma is so familiar with supporting BC-based counsellors, she can do the aforementioned tasks in a fraction of the time it would take me to figure it out. Gemma also compiles detailed records of my finances so, at the end of the year, my tax information is completely ready to send to my accountant. This saves me so much time and taxes are now a very easy process. I cannot recommend Gemma enough to support you in your counselling practice and I know that by hiring Gemma you will find that many aspects of life become much easier. "

    —Amber Lowdermilk, MPA, MCP, RCC-ACS 

    Clinical Director, Amber Counselling

  • "It was wonderful, working with Gemma, as she is incredibly professional and very conscientious. As a counsellor, you can count on her to keep confidentiality while attending to all of your business needs. She is trustworthy, kind, hard-working, and dedicated. Mostly, she understands the work of a Counsellor and is skilled in all areas of administration and technology. I highly recommend her."

    —Shelley Ugyan, RCC, MACP., B.ED

    Clinical Director, Mindsight Therapy

  • "Gemma has been a great asset to our clinic. She manages our emails and bookings through JaneApp and part-time staff. This has given me time to get on with seeing clients. She is proactive in identifying issues and sorting them out. Communication is excellent via Trello and Slack. I can take a few days off with my family knowing the clinic won’t fall apart, thanks to Gemma."

    — Jonny Kelly, MSc, BSc Hons

    Clinical Director, Physio Performance

  • "Gemma was a birthday present to myself a few years ago. I was struggling to manage my business effectively and was lucky to be introduced to her. Her attention to detail and her focus on finding better ways to do things have made my life and my work so much easier. I get to focus on what I do best while she takes care of what she does best. She is kind and patient but knows when to push me to get things done so that we can move on to more important issues. She is always ready to help and her creative skills are amazing. I couldn’t imagine working with anyone else. She is often one step ahead of me and for that I am eternally grateful. "

    - Pamela Barit Nolan, NCC, PCC, CEO & Founder

    Transform Coaching, Consulting & Community Conversations